Business Process Management Skills Development : From Training Needs Identification to Market Acceptance


In J. E. Varajão, M. M. Cruz-Cunha, & R. Martinho (Eds.), Improving Organizational Effectiveness with Enterprise Information Systems : , Advances in Business Information Systems and Analytics (p 262–279). IGI Global (2015) .

João EduardoVarajãoMaria ManuelaCruz-CunhaRicardoMartinhoIGI Global

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